Shipping & Return

1:Which transport mode do you offer?

We have warehouses all over the world, providing DHL Express, USPS, Canada post and other transportation modes.

According to your country, you will be given a relatively close shipping location.

The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need about 5-10 days to arrive, other countries need about 10-20 days.

Customs tax terms

Taxes for importing goods/services may be charged and regulated by the local country. Campark is not responsible for covering the import tax on its products or services and Customs clearance. The tax fee may differ regarding the different import taxation policy and country. For more information, please contact your local representative. All returning costs caused by failure of receiving the packages/products will be covered by the customer.

The United States, Canada, the United Kingdom etc. generally do not require tariffs, other countries may require tariffs.

We will declare on the actual payment amount.

2:How can I track my order?

When you complete the purchase, we will provide you with a tracking number (send you this number via email), you can check logistics information on website https://t.17track.net based on this tracking number.

3:How much is the shipping cost?

As long as order amount is over 50USD, the shipping fee is free(Free shipping on holidays);
If order amount is not exceed 50USD, the shipping fee is 10USD for worldwide. Some remote countries and regions need to charge 10-30USD for shipping fees (shown on the checkout page).

Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear by yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.

Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain and other European regions don't require customs clearance, and will be delivered using local warehouses.

For other countries, please contact us before buying in bulk.

4:How to return the product?

If your goods have quality problems, please contact us:support@campark.net. and provide your order number.

If there is a problem with the product, you can return it within 30 days, we provide a one-year warranty.

If you have any questions, you can request a refund on your paypal or credit card at anytime.

Our goal is to make sure your international buying experience exceeds your expectations. If you have any questions or would like references from our customer base of large institutional, research or university clients, please feel free to contact me anytime :support@campark.net

5:How to cancel an order?

If you want to cancel your order, you can contact: support@campark.net

But please note: if you pay with paypal, we will refund you the full amount;If you pay with credit card, the bank will deduct our handling fee, so we will deduct the 3.5% handling fee and refund you the rest money.

Note:

Due to the impact of Covid 19, logistics will be delayed. It is expected to be delayed about 3-5 days than usual. If your country or region is closed, we will send you an email to notify you. Please fill in your email information when ordering!

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