Question:Is it easy to use the trail camera?
Answer: Yes, it will be easy to use the trail camera once you get it.
The following are main steps.
1. Please charge the trail camera for about 8 hours with provided type-c usb cable.
2. Please insert micro sd card (NOT INCLUDED) and provided SIM card. Please note the direction when you do that. (It is recommended to format your memory sd on computer before use.)
3. Turn on the trail camera.
4. Click Reset button to reset the trail camera. You will hear "syetem reset" from the camera.
5. Open app "UCon" and register an account.
6. Add the device and get connection with the trail camera on the app.
7. Do some settings on the app.
8. Then the trail camera will record video automatically once movement detected.
Hope this will help.

Question:How much does the cell plan(s) cost?
Answer: Please enter the app the recharge.The following is the exact fee of the SIM card we provided. The trail camera also supports AT&T, Verizon, T-Mobile.

One year enjoy service $229.9
It is used by users who often go online to view or cloud storage triggers more(60G)

Six months enjoy service $139.9
It is used by users who often go online to view or cloud storage triggers more(30G)

One year basic service $139.9
For less online viewing, cloud storage triggers fewer users(12G)

Six months basic service $79.9
For less online viewing, cloud storage triggers fewer users(6G)

One month supplement service $14.9
It is used to temporarily supplement the flow when the flow is insufficient(3G)

This is the cell plan(s) cost. Hope it will help.

Question:Recommend to format the micro sd card first,where to format?
Answer: Please enter app, then enter the live view, and you will find a setup button on the right top of the interface. Click the setup botton- Memory card-Format memory card.

Question: How long can I set the video recording time?
Answer: You can set the video for 5s,15s,30s,60s.

Question:Can I charge the trail camera?
Answer: Yes, you could charge the trail camera with provided usb-c cable.

Question:Can I live view videos without distance limitation?
Answer: Yes, the trail camera is a cellular 4G trail camera.
You could live view videos wherever you are.

Question:Will formatting the sd card render it unusable to be read on windows 10 pc? 
Answer: No, we have tried that for our trail camera. Format micro sd card and read it on windows 10, and we could view the files.
Please don't worry.

Question:It seems the usb-c is for power, what's the regular usb connector for?
Answer: 1) The usb-c connector is for charging. You could conect with usb-c cable to charge. You could also connect the solar panel. (Usb-c cable is included.)
2) The micro usb is for transferring files. A micro usb cable is NOT included.

1：Which transport methods do you offer?

We have warehouses all over the world, providing DHL Express, USPS, Canada post and other transportation methods.

According to your country, you will be given a relatively close shipping location.

The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need 5-10 Business  days to arrive, other countries need 10-20 Business days

Delivery process:The goods will generally be shipped within 1-2days (Business days), you can see the shipping status in your order within 1-2 Business days, and we will also send you an email to remind you that your order has been shipped, and After delivery, a tracking number will be sent to your mailbox。

The countries that campark can deliver to are:United States,United Kingdom，Germany,  Canada，Australia， Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden ,France, Italy, Spain, New Zealand,Switzerland, Iceland, Norway, Serbia, Ukraine, United Arab Emirates, South Africa ,Hong Kong SAR, Singapore, Malaysia, Philippines, Japan, Mongolia, Russia, Taiwan, Thailand, South Korea, China, New Zealand
2：How can I track my order?

When you complete the purchase, we will provide you with an order number (to send you the order number via email), you can query this website based on this order number at https://t.17track.net Logistics information

3：How much is the shipping cost？

All countries free shipping on orders over $50. For orders less than $50, a $10 shipping fee will be charged.

Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear it yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.

Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain and other European regions don't require customs clearance, and will be delivered using local warehouses.

For other countries, please contact us before buying in bulk.

Cancel order refund

If you pay by credit card, we will charge a 3.5% handling fee of the order amount, and then refund the remaining money. Because the bank will take away your 3.5% handling fee.
If you are paying with paypal, we will give you a full refund.

4：How to return the product?

If your goods have quality problems, please contact us at：support@campark.net. and provide your order number.

If there is a problem with the product, you can return it within 30 days, we provide a one-year warranty

If you have any questions, you can request a refund on your paypal or credit card.anytime.

Our goal is to make sure your International buying experience exceeds your expectations. If you have any questions or would like references from our customer base of large institutional, research or university clients, please feel free to contact me anytime at support@campark.net

5：How to cancel an order?
If you want to cancel your order, you can contact: support@campark.net. But please note: if you pay with paypal, we will refund you the full amount.If you pay by credit card, the bank will deduct our handling fee, so we will deduct the 3.5% handling fee and refund you the rest.

Note:

Please fill in your email when ordering!When you place an order, we will send you logistics information to your mailbox.
For logistics, return, product quality, etc., please contact support@campark.net
For cooperation, wholesale accounts, evaluation, etc. please contact Lisa@campark.net